Help Center
Sona100 Help Center — Simple Solutions for Every Issue
From opening an account and making payments via bKash, to fixing game issues and logging in on mobile — sona100's help center has answers to all your questions, neatly organized in one place. The page is written in Bangla, making it easy for users of any age to find the information they need.
What Can You Find in the Help Center?
Sona100's Help Center covers five main areas: Account & Registration, Payment & Withdrawal, Gaming & Betting Guides, Mobile Access, and Technical Issues. Each topic is explained step by step so even first-time users can follow along without any confusion.
For urgent issues, use the live chat at the bottom of the page or FAQ Page Get direct help — most issues are resolved within a few minutes.
Support topics
What do you need help with?
Click on any topic below to jump straight to the solution.
Registration & Account
This section covers everything you need — opening a new account, identity verification, password reset, and updating your profile.
Deposits & Withdrawals
Rules, processing times, and common troubleshooting for deposits and withdrawals via bKash, Nagad, and other methods.
Gaming Issues
If games won't load, your balance isn't showing, or you're having trouble accessing Live Casino, find the fix in this section.
Mobile Access
A guide to browsing sona100 on Android and iOS, setting up a home screen shortcut, and tips for using the site on limited data.
Security & Verification
A guide to keeping your account secure — including OTP verification, reporting suspicious login activity, and changing your password.
Sports Betting Support
How to place bets on cricket, football, and kabaddi, understand live odds, and view your betting history.
Account Support
Registering for the first time? Start here
Creating a new account on sona100 takes just a few minutes. Sign up with your mobile number, verify it with an OTP, and set a password — your account will be active right away. The entire process is straightforward, so you won't get stuck at any step.
If you're not receiving OTP or your account gets locked, reach out via live chat — issues are usually resolved within five minutes. To recover an old account, you'll need the registered mobile number, so make sure to keep it active.
- Complete Registration in 3 Steps with Your Mobile Number
- Account activated instantly via OTP verification
- Reset a forgotten password using your mobile number
- Only One Account Allowed Per Number
Payment Support
The Complete Guide to Deposits & Withdrawals
Sona100 supports multiple local payment methods including bKash and Nagad. Each step is explained clearly below.
How to Make a Deposit
- Log in to sona100 and go to the "Payment" menu.
- Choose bKash or Nagad and enter the amount.
- Confirm the payment in your mobile banking app.
- Your balance will be updated within seconds.
- If your deposit doesn't go through, contact Support with your transaction ID.
How to make a withdrawal
- Select "Withdrawal" from the "Payment" menu.
- Enter the amount and your bKash or Nagad number.
- Confirm your request with an OTP.
- Funds are typically credited within 15–30 minutes.
- If there's a delay, contact support with your transaction ID.
| Payment Methods | Deposit Time | Withdrawal Time | Minimum amount |
|---|---|---|---|
| BKash | Instant | 15–30 minutes | ৳200 |
| Nagad | Instant | 15–30 minutes | ৳200 |
| Rocket | Instant | 30–60 minutes | ৳300 |
| Bank Transfer | 1–3 Business Days | 1–3 Business Days | ৳ 1000 |
Mobile Access
On Any Phone, From Anywhere
Sona100 is fully mobile-responsive — no separate app download needed. Whether you're on Android or iPhone, Chrome or Safari, just open sona100.net in any browser and the full site adapts perfectly to your screen. Buttons and menus are large and clear, making everything easy to tap.
To use the site on limited data, turn off the "Desktop Site" option in your browser and enable lite mode to reduce image loading. Saving the site as a shortcut on your home screen means you won't have to type the URL every time, and it feels just like using an app.
Open the site in Chrome, then select "Add to Home screen" from the menu.
Open it in Safari, tap the Share button, and select "Add to Home Screen".
Enabling your browser's data saver mode reduces image loading and speeds up page performance.
If the site won't open, clear your browser's cache and cookies, then try again.
Sports Betting Support
All Your Betting Questions, Answered
Below you'll find the rules for betting on cricket, football, and kabaddi at sona100, along with solutions to common issues.
Cricket Betting
Sona100 offers live betting on every international Bangladesh cricket team match, plus major tournaments like the IPL and BPL. Check pre-match odds before the game starts and track live odds as play unfolds. Your selected team or event will appear in your betting slip — review it and click "Place Bet" to confirm.
Winnings are automatically added to your balance — no separate claim needed.
Football Betting
From the Premier League, La Liga, and Champions League to the Bangladesh Football League — sona100 covers matches from around the world. You can bet on individual matches or combine multiple selections into an accumulator bet. Accumulators carry higher risk but offer bigger returns, so if you're just getting started, single bets are the way to go.
Odds change quickly during live matches, so always double-check before confirming your bet.
Common Betting Issues
- Bet not submitting: Check your internet connection and refresh the page.
- Odds have changed: Accept the new odds or cancel your bet.
- Balance Deducted but No Bet Placed: Check your transaction history; if something looks wrong, reach out to support.
- If a match is cancelled: The bet amount is automatically refunded.
Glossary & Definitions
Key Terms to Know
You'll come across a lot of new terms while using sona100 — here's a plain-language breakdown of what they all mean.
Odds
Odds are a numerical representation of the probability of winning. The higher the odds, the less likely the outcome — but the bigger the reward if you win. For example, a ৳100 bet at odds of 2.5 would return a total of ৳250 if successful.
Deposit
A deposit means adding funds to your sona100 account. Once you send a specified amount via bKash or Nagad, it's credited to your gaming balance and you're ready to bet or play.
Withdrawal
A withdrawal means transferring your winnings or account balance to your mobile banking account. Funds typically arrive within 15 to 30 minutes.
Live Betting
Live betting lets you place bets in real time while a match or game is in progress. Odds change from moment to moment, so timing your decisions well is key.
KYC Verification
KYC (Know Your Customer) is the identity verification process. For large withdrawals, sona100 may request a copy of your National ID or passport — this is to keep your account secure.
Bonus Wagering
After receiving a bonus, you'll need to wager a specified amount before you can withdraw those funds — this is the wagering requirement. For example, a 30x wagering requirement means you need to bet 30 times the bonus amount.
Step-by-step guide
Where to start as a new user
New to sona100? Follow these five steps and you'll be up and playing in just a few minutes.
Open sona100.net
Type sona100.net into any browser on your mobile or computer. The page will automatically adjust to fit your device's screen.
Register
Click the "Register" button at the top. Enter your mobile number and password, then confirm with an OTP — the whole thing takes about a minute.
Deposit
After logging in, go to the "Payment" section and deposit a minimum of ৳200 via bKash or Nagad. Funds are added to your balance instantly.
Choose a game
Sports Betting, Live Casino, or slots — pick what you enjoy. Every section comes with easy-to-follow guides.
Get help
For any issue, browse this Help Center or reach out via Live Chat. Also on the FAQ page Find answers to common questions.
Explore the Platform
Sona100's On the platform page Explore all categories, offers, and features in detail, and spend your time in whichever section you enjoy most.
Platform Information
Sona100 Help Center — Topic-by-Topic Overview
| Topic | Issue type | How to Fix It | Standard Time |
|---|---|---|---|
| Account Registration | OTP Not Received, Form Submission Failed | Number verification, live chat | 1–5 minutes |
| Deposit | Amount deducted but balance not updated | Support via Transaction ID | 5–15 minutes |
| Withdrawal | Taking too long, request cancelled | Balance & KYC Verification | 15–60 minutes |
| Game Loading Issues | Game won't load or screen freezes | Clear cache, update browser | 2–10 minutes |
| Password Issues | Forgot password or can't log in | Reset via mobile OTP | 2–5 minutes |
Get Started Now
Got your answers? Time to play
Opening an account on sona100 is completely free and only takes a few minutes. Deposit easily via bKash or Nagad, then enjoy cricket, football, or Live Casino. If you have more questions, check our FAQ page or chat with us directly via Live Chat.
FAQ
Most frequently asked questions about the Help Center
These are the questions sona100 users ask most. Chances are your question is already answered here.
Responsible Gaming
Sona100 is committed to responsible gaming. Gaming is a form of entertainment — it's best not to think of it as a source of income. Staying within your set budget and taking regular breaks are part of healthy gaming habits. If you feel your gaming is getting out of control, set a spending limit on your account or contact support to request a temporary break.
For more details, visit our Responsible Gaming page See.